Last updated: October 16, 2026
This policy explains how refunds work for Fatoora Now subscriptions. It should be read together with our Terms of Service.
New businesses start on a free trial, shown at sign-up on the plan you choose. You are not charged during the trial, and you can cancel at any time before it ends without being billed.
Once your trial ends, your subscription is billed in advance for the period of your chosen plan (monthly or annual), either by card via our payment processor Paddle.com or by manual bank transfer / EasyPaisa where that option has been arranged with you.
You can cancel your subscription at any time from your account. Cancelling stops future renewals; your business keeps access until the end of the period you have already paid for. We do not refund the unused portion of a period you have already paid for, except as described below.
If you are charged in error, charged twice for the same period, or believe the service was not delivered as described, contact us within 14 days of the charge and we will review your request. Approved refunds are issued to the original payment method.
Card payments are processed by Paddle.com Market Limited, our payment processor, who handles the checkout and card refund for those transactions. Chargebacks or disputes on card payments are handled through Paddle in line with their own buyer policies.
For subscriptions paid by bank transfer or EasyPaisa, approved refunds are returned using the same method, and may take longer to process than card refunds.
Email info@fatooranow.com with your business's name and the invoice or payment reference. We aim to respond within 2 business days.