We strive to ensure customer satisfaction with our invoicing and business management services. If you are not completely satisfied with your subscription or purchase, we offer refunds under the conditions specified in this policy.

1. General Refund Policy

We strive to ensure customer satisfaction with our invoicing and business management services. If you are not completely satisfied with your subscription or purchase, we offer refunds under the conditions specified in this policy.

2. Eligibility for Refunds

Subscription Refunds

Refund requests must be submitted within 30 days of the original subscription purchase. Trial period cancellations receive full refunds if canceled before trial expiration.

Service-Related Refunds

Technical failures preventing service usage for more than 48 consecutive hours, billing errors or duplicate charges, and services not delivered as described are eligible for refunds.

3. Non-Refundable Items

Subscriptions used beyond the 30-day refund window, custom integration services, data export services that have been delivered, third-party fees, and services canceled due to Terms of Service violations are not eligible for refunds.

4. Refund Request Process

How to Request

Contact our support team at support@fatooranow.com with your account email, subscription details, reason for refund request, and relevant documentation.

Processing Timeline

Initial review takes 2-3 business days, decision notification within 24 hours, refund processing 5-7 business days, with additional 3-5 days for bank processing.

5. Refund Methods

Refunds will be processed to the original payment method, account credit for future payments, or alternative payment method upon request and verification.

6. Partial Refunds

Partial refunds may be issued for prorated unused subscription periods, service downtime compensation, downgrade requests, and billing adjustments for service modifications.

7. Disputes and Chargebacks

Please contact our support team before initiating a chargeback. Chargebacks may result in immediate service suspension and additional processing fees.

8. Special Circumstances

Force Majeure

Refunds may not be available for service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, or third-party service disruptions.

9. Data and Account Closure

Upon approved refund and account cancellation, your data will be retained for 30 days to allow for data export. After this period, all data will be permanently deleted in accordance with our Privacy Policy.

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For refund requests or questions: Email support@fatooranow.com or refunds@fatooranow.com. Support hours: Sunday - Thursday, 9:00 AM - 6:00 PM (Riyadh Time). Response within 24 hours.